Media Coverage

	August 2008 Miercom IP Contact Center Systems Review Enterprises and small to medium-sized business (SMBs) are having to meet the demands of customers for improving service in current channels (primarily voice and email), while adding alternate channels for communications, including text messaging, online chat, and even video, in varying combinations of fully automated and semi-automated systems.
	August 2008 Interactive looking past stock slump Software-maker positions itself to outlast listless economic conditions
	August 2008 Is Process Automation the Key to UC? When you talk to the CEO of a company that makes PBX, IVR, ACD and similar kinds of software, and you talk about their competitors, you expect names like Avaya or Nortel or Cisco to come up. But when I visited the headquarters of Interactive Intelligence last week, I got a different picture. View Web Article
	July 2008 Texas Bank's Web Phones Cut Costs, Add Cohesion West Texas National Bank has cut its costs and improved customer service by switching to an Internet telephone system, but the bigger benefit, an executive said, was making employees feel connected to each other. View Web Article
	July 2008 Skills-based Dialing The term skills-based routing entered the contact center lexicon some 10 years ago. In June, as part of its announcement of release 3.0 of Interaction Dialer, Interactive Intelligence coined a new term, skills-based dialing. View Web Article
	June 2008 Interactive Intelligence Dials an Upgrade Interactive Intelligence, a provider of unified IP business communications solutions, released the latest upgrade of its Interaction Dialer software. View Web Article
	June 2008 University of Miami Leverages UM for Voicemail Replacement, More University of Miami (UM) is no small rural college. In fact the University boasts over 10,000 full- and part-time faculty and staff across multiple campus locations. Add in the over 15,000 undergrads and graduate students and you start to approximate a small city or at least a very large company, in terms of the University’s telecommunications and messaging needs. View Web Article
	June 2008 Unified Communications a key area of investment according to Interactive Intelligence Survey 87% of businesses are looking to invest in Unified Communications solutions in the near future despite fears about spending due to the credit crunch. View Web Article
	June 2008 Believe the Hype about Hosted Contact Centers After years of build-up, how much longer should we wait for the market to mature? View Web Article June 2008 All Talk Unified communications has the potential to drastically alter the business landscape -- assuming vendors really can get their collective act (and your communications) together. View Web Article
	May 2008 Interactive Intelligence announces contact center IPC solution for OCS Interactive Intelligence, a provider of unified business communications solutions for contact center automation, enterprise IP telephony and enterprise messaging, plans to release an integrated IP communications software platform that ties into Microsoft Office Communications Server (OCS) 2007 during the third quarter of this year. View Web Article

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